Agentic WhatsApp CRM
alkaio automates your WhatsApp Business account. A set of AI agents answers questions, books appointments, resolves orders, files cases — and sells where that fits. They bring in a human the moment it matters.
For everyone who talks to customers on WhatsApp: retail and e-commerce, car dealers, restaurants, salons, insurance, public sector.
alkaio is a product of MindLike UG (haftungsbeschränkt), Offenbach am Main. Meta Tech Provider. Hosted in Germany, GDPR compliant. Languages: German, English, Spanish, Arabic. Contact via WhatsApp: +49 69 247415343.
Features
On the left the customer sees an ordinary WhatsApp chat. In the system you see every tool call, every field set, every rule.
Custom skills — it calculates instead of promising to get back
A skill is a process only you have — a quote calculator, an availability check, a price ladder. The agent calls it mid-conversation, feeds it what it has gathered, and replies with the result.
Knowledge base & semantic search — it reads everything at once
Guidance sheets, statutes, price lists, terms — all of it sits in one knowledge base. The agent searches it semantically, by meaning rather than keyword, and uses it to answer even layered cases precisely.
Human handover — you set the dose of AI
For topics nobody should answer automatically, you define a rule. When the agent hits one, it stops generating replies, flags the lead and notifies your team. It stays quiet until a human has taken over.
Dynamic follow-ups — the lead that never gets lost
If someone says “get back to me after 12 tomorrow”, the agent gets back to them after 12 tomorrow. The timing comes from the conversation itself, is set as a task and kept — even across days and weeks.
Voice, image and document — it understands what arrives
Voice note, photo, PDF: the agent transcribes, reads and compares. It answers questions about the content, checks it against what it knows about the customer, and writes the values to the lead card.
Automatic data upkeep — the record maintains itself
Whatever the customer mentions in passing lands in the right field. New address, new number, different surname — the agent recognises it, updates the record and, if you want, writes it back to the connected third-party system.
More in the feature set
- Conversation: answers from your documents, your tone of voice, multilingual agents, voice messages.
- Process: booking into the real calendar, case intake, closing in the chat, follow-ups with a clear stop.
- CRM: pipeline with stages, custom fields, human handover, analytics.
- Integrations: Meta and Google Ads (click-to-WhatsApp), webhooks and Zapier, calendar and mail, industry systems.
Use cases
The difference between a hair salon and a public authority isn't the technology, it's the process behind it.
- Retail and e-commerce — Advice + after-sales: product questions, availability, order status, exchanges and returns.
- Car dealerships — Bookings + enquiries: workshop appointments, test drives, vehicle enquiries. The agent knows availability and books.
- Restaurants — Reservations: table bookings, group enquiries, opening hours, menu, cancellations.
- Salons and services — Bookings + utilisation: book, move, remind. No-shows drop because cancellations free the slot immediately.
- Public sector — Answers at volume: recurring questions, form guidance, responsibilities, deadlines.
- Insurance and finance — Service + sales: policy questions, reports, appointments and sales wherever a process is connected.
Pricing
One licence, every feature. On top you only book your token volume. Cancel monthly, no minimum term.
alkaio licence — €199 per month, VAT included (Europe) · 799 AED per month plus 5 % VAT (UAE)
- Every feature, no exceptions
- Unlimited workspaces
- Unlimited users
- Unlimited dashboards
- Shared inbox and lead card
- Cancel monthly
Token packages
- Flexible — €0 (total €199): pay as you go, from €2.99 per 100,000 tokens.
- Starter — €199 (total €398): 10M tokens included, about 2,500 messages or about 100 leads.
- Growth — €795 (total €994): 50M tokens included, about 12,500 messages or about 500 leads.
- Scale — €2,780 (total €2,979): 200M tokens included, about 50,000 messages or about 2,000 leads.
What exactly is a token?
Tokens are the unit AI is measured in. One token is roughly half a word to a whole word. We bill per 100,000 tokens. Tokens are spent on:
- Reading and understanding — every incoming message, plus the conversation so far, which the agent reads along.
- Transcribing voice notes — sound becomes text before the agent can answer.
- Reading documents and images — a vehicle registration, a PDF quote, a photo of a policy.
- Looking things up — semantic search across your knowledge base: finding passages, reading them, weighing them.
- Thinking — which rule applies, whether a human has to take over, which field to set. Usually the larger part.
- Calculating and tools — a skill is called and its result turned into an answer.
- Writing — the reply itself, the smallest item.
- What costs nothing — users, workspaces, dashboards, stored leads and the shared inbox are covered by the licence.
Rule of thumb: a single message runs at around 4,000 tokens, a complete customer thread from first enquiry to booked appointment at about 100,000 tokens — exactly one billing unit.
Privacy
- Art. 28 — Processing on your behalf: alkaio acts as your processor; a data processing agreement is signed before you go live.
- Art. 5 — Purpose limitation and minimisation: we collect what the process in question needs. You define which fields an agent extracts.
- Art. 32 — Technical measures: encryption in transit, encrypted storage, role-based access, logged access.
- Art. 22 — No automation without a human: no agent makes a decision with significant effect on its own.
- Art. 15–20 — Data subject rights: access, rectification, erasure and portability per contact, including the chat history.
- Art. 6 — A lawful basis in the channel: opt-in and notices are set up so they are documented and demonstrable.
- Art. 30 — Evidence on demand: categories, recipients, processing locations and deletion periods are written out in the DPA and its annexes, including the full list of sub-processors.
- Art. 33 — If something does go wrong: if we become aware of a personal data breach, we notify you without undue delay and with the information required by Art. 33(3).
Processing locations: STRATO AG servers in Germany, Cloudflare as the upstream CDN, WhatsApp via the Cloud API of Meta Platforms Ireland. Language models from OpenAI, Anthropic and Google are used as processors and do not train on your data. Server logs are deleted after 14 days at the latest.
Frequently asked questions
What happens after the first month?
It continues monthly and can be cancelled at the end of any month.
Does it pay off at low volume?
The point is rarely the volume, it's the work per enquiry — and often the volume is low precisely because the channel was never offered.
Do I need a WhatsApp Business account?
Yes, and we set it up with you. Existing numbers can usually be migrated.
Can I start small?
Yes. Many start with service and bookings and switch on sales once the threads feel right.
Blog
Posts from work on real projects — on WhatsApp automation, Meta ads, measurement, lead processes and data protection in the channel.
Founders
The starting point was not a technology question but a sales question: the same follow-up questions, the same scheduling, the same chasing — every single day. The idea was to represent exactly those recurring sequences, but not generically, and close to human. The channel was obvious: WhatsApp, because it is the number one communication medium and businesses will increasingly use it over the coming years for customer care, support and sales. The full story.
Dr. Tolga Uslu, Co-Founder. Earned his doctorate in Frankfurt in artificial intelligence, focused on text and image analysis. Owns the engineering: agent logic, tool calls and the WhatsApp Business Platform integration. LinkedIn.
Sefa Peker, Co-Founder. Comes from traditional financial services sales, around ten years in sales. Focus: lead generation, lead qualification and the automation of sales and communication processes. LinkedIn.
Contact and provider
MindLike UG (haftungsbeschränkt), Offenbach am Main, Germany. WhatsApp: +49 69 247415343.
More pages: Features, Use cases, Pricing, Privacy, Contact, Legal notice, Terms, Privacy policy, DPA, Blog.